The best practice in town should not lose to the fastest one.
Your reputation is what brings the inquiry in. What happens in the next five minutes decides whether it becomes a patient or goes to whoever answered first. We make sure that practice is yours.
We have the best reviews in the area and we were still losing consults to a practice that opened two years ago. They were not better. They were just quicker to answer than we were.
Reputation opens the door. Response time decides who walks through it.
A patient reaches out
They have read your reviews, looked at your cases and decided you are worth contacting. That is the hard part, and it is already done.
They hear back immediately
A real text, in the register your practice actually uses. Considered, unhurried, and there before they have closed the tab.
Your team takes it from there
The inquiry arrives scored, with the conversation in writing, so whoever picks it up already knows what this patient wants.
The average business takes forty two hours to respond to a new inquiry.
Patients do not wait two days to choose a dentist. They choose within the hour, and usually the practice that answered.
Source: Harvard Business Review, The Short Life of Online Sales Leads, audit of 2,241 companies
- Answered within seconds, any hour
- A real text, not a chat widget
- Insurance and urgency captured
- Scored before it reaches your team
- Full transcript for every inquiry
- Setup and tuning handled for you
A well run practice can be beaten by a lesser one for a reason that has nothing to do with dentistry.
You have spent years building something patients can verify. The reviews are real, the work is good, and the referrals keep coming. That reputation does exactly what it should, which is make a new patient pick up their phone and contact you rather than somebody else.
Then it goes quiet on your end. The inquiry waits for somebody to work through the list, and in that window the patient hears from a newer practice with a thinner reputation and a faster process. Being the better practice does not enter into it. They spoke first.
This removes that gap entirely. Every inquiry is answered within seconds in a tone that matches how your practice speaks, so the patient who chose you on merit is still yours by the time your team calls.
We bring it to your practice. ChatSales runs it.
ChatSales built the response engine behind this service and handles the setup, the tuning and the monitoring. Meridian Dental Co. brings it to dental, tunes the tone to match how your practice speaks, and stays your point of contact. One conversation, one team to call.
See it in your own tone.
Fifteen minutes. We show you the conversation your practice would send, and what it replaces.
Book a 15-minute call
Tell us about your practice.
Fifteen minutes is enough for us to show you how many patients are searching in your area and what it would take to reach them.
- hello@meridiandentalco.com
- Phone
- 1-530-828-6764